BUSINESS POLICY

TJ’s Rocks and Gemcrafts is a family operated business, which deals in mineral specimens, geodes, metaphysical crystals, fossils, polished goods and bulk materials. We operated our business as a retail business as well as wholesale for certain minerals
 
TJ’s Rocks and Gemcrafts when selling business to business will require our customers to have valid business licenses, business cards or other documentation allowing us to sell to them without charging sales tax. A city or county business license or federal EIN number will not fulfill these requirements. There is a minimum order for wholesale of $100.00. You will also have to email us and once your business documentation is varied TJ’s will send a password to enter the wholesale section.

All sales are on a cash basis, payable in United States Dollars. Payment may be made in cash, by check or money order, bank transfer or credit card. All sales are final, however if the material you received is not satisfactory, a credit will be issued to your account, there will be NO CASH REFUNDS. There will be a $25.00 fee for returned checks, which amount, you agree, will be added to the outstanding invoice. Should legal services be required to collect any delinquent account, you agree that any and all legal fees will become part of the balance due.

Merchandise will be shipped using the criteria of cheapest and best.

All shipments are FOB Downingtown, PA. At the customer’s request, TJ’s will use whatever freight or shipping company the customer desires.
 

In packing and shipping, we strive to provide the best packing and shipping, however, from time to time, some damage will occur during shipping. Should this happen, please follow the below listed procedures:

    1.  Determine the extent of damage and determine what goods might be saleable at some price.
 
    2.  Notify TJ’s Rocks and Gemcrafts
 
    3.  Save all packaging.
 
We may initiate a claim with the carrier and review your invoice.
A credit may be issued to you. NO CASH REFUNDS.
 
Return authorization for anything other than freight damage must first have approval of TJ’s Rocks and Gemcrafts.

If you are unsatisfied with any of the shipped merchandise that we selected, you may get a credit for same upon the successful return to TJ’s Rocks and Gemcrafts of undamaged goods. You must notify TJ’s within ten days after receipt of goods to get a credit. Return freight charges are your responsibility and goods must arrive in saleable condition. If, because of poor packaging, your returned goods arrive damaged, there will be no credit to you – you will be required to pay the invoice in its entirety and there will be no credit on future purchases. A restocking fee of $25.00 will apply.
 
Use of any photos or descriptions or anything within the context of TJ’s Rocks and Gemcrafts web pages is strictly prohibited and will be enforced legally if needed.

TJ’s Rocks and Gemcrafts reserves the right to sever business relations at any time without cause.